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Customer Experience - Luton Borough Council
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| Luton
Borough Council, based in the United Kingdom, is the local government
entity, made up of councillors from the 19 wards that split
up the town. |
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| Due to the
implementation of a new housing management system, Luton Borough Council
required a powerful, yet an affordable data matching and cleansing
tool. Their old system spans various applications and the data can
be many years old. The data entry systems for many of these older
applications are unfortunately "free-text" based which causes
huge issues with data quality. As such, whilst moving to a new system,
as the data has to be ported to the new application, they wanted to
cleanse and de-duplicate their properties and people data within the
system. |
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| Alan Kirk works within
the Information Management Department and explains, " As with
many systems, data quality is becoming ever more important and there
is a push to get all data stored about properties, people and any
other assets essentially in one place, or at least to have one definitive
source. In the case of our property data, we consider our Corporate
Gazetteer (LLPG) to be our definitive source for property data as
it the most comprehensive, well organised and managed set of property
data that we have. I have therefore been extracting all our property
data from the various older housing applications and attempting to
firstly de-duplicate them, then match them against the LLPG. One of
the great qualities about WinPure Clean & Match has been it's
speed and simplicity for data importing and matching. Our LLPG currently
has in the region of 98,000 records, and I can match a large dataset
of 21,000 properties against this in under 30 seconds. This gives
me the opportunity to easily clean up data which didn't match and
keep re-matching to see what remaining changes need to be made. |
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| Alan Kirk continues,
"Due to the success of using WinPure Clean & Match in these
systems, I have since been asked to analyse data from other systems
for both detecting possible fraudulent entries as well as simple data
cleansing in order to create more efficient systems and reduce the
amount of redundant data stored. WinPure Clean & Match is a software
tool we cannot recommened enough" |
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| WinPure
Worldwide. Users in over 25 countries and across
5 continents now rely on WinPure to help improve the
quality of their information, helping them to increase
profitability through more accurate data by eliminating
duplications and mistakes. |
More Reasons |
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